Return Policy

At J0sh911, we want you to be satisfied with your purchase. In accordance with European regulations, you have the right to withdraw from the purchase contract within 14 calendar days of receiving your order, without the need to provide any justification.

1. Return Requirements

To be eligible for a return, the item must be in the same condition that you received it: unused, unwashed, with original tags, and in its original packaging. A proof of purchase is also required.

2. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the item is damaged, defective, or incorrect. In such cases, J0sh911 will cover the cost of return shipping.

3. How to Initiate a Return

To initiate a return, please contact us using the methods available at the bottom of our website. Once your return is approved, we will provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

4. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if you receive a damaged, defective, or incorrect item. We will assess the situation and provide a solution.

5. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as customized products, personal care items, hazardous materials, or flammable goods. We also do not accept returns of gift cards or discounted items. If you have questions about a specific item, please contact us.

6. Exchanges

The fastest way to exchange an item is to return the original and place a new order once the return has been accepted.

7. Refunds

We will notify you once we have received and inspected your return. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund. If more than 15 business days have passed since approval and you have not received your refund, please contact us.